Overview
Trade Point is committed to safeguarding the privacy of our customers, partners, and website visitors. This Privacy Policy outlines the types of personal information we collect, how we use it, and the steps we take to protect it. By using our website and services, you agree to the terms outlined in this policy. We encourage you to read this document carefully and contact us with any questions or concerns.
Information We Collect
We collect various types of information to provide and improve our services. This includes:
- Personal Information: Name, email address, phone number, billing address, and payment details.
- Account Information: Login credentials, preferences, and history of interactions with our services.
- Technical Data: IP address, browser type, device information, and cookies to enhance user experience.
- Communication Data: Any messages or inquiries you send to our customer support team.
We gather this information through website forms, transactions, cookies, and direct communication with our team. We ensure that all collected data is handled securely and used only for legitimate business purposes.
How We Use Your Information
Trade Point uses collected data to:
- Process and manage transactions securely.
- Provide customer support and respond to inquiries.
- Improve website functionality and enhance user experience.
- Send important updates, newsletters, and promotional offers (with your consent).
- Detect fraudulent activity and maintain security standards.
- Comply with legal obligations and protect user rights.
Your information is never shared with third parties except in cases required by law, contractual obligations, or service partnerships necessary for business operations.
Refund Policy
At Trade Point, we strive to ensure customer satisfaction. If you are not fully satisfied with your purchase, you may request a refund under the following conditions:
- Refund requests must be made within 14 days of the transaction date.
- The service or product must meet refund eligibility criteria.
- Refunds will be issued in the original payment method unless otherwise agreed.
- Processing time for refunds may vary based on the payment provider.
Late or Missing Refunds
If you do not receive your refund within the expected timeframe:
- First, check your bank account or credit card statement.
- Contact your payment provider to verify the status of the refund.
- If the issue persists, reach out to our customer support team at [support email] with transaction details.
Exchanges
We offer exchanges for services or products under the following circumstances:
- The service or product was defective, incorrect, or unsatisfactory due to an error on our part.
- Exchange requests must be submitted within 10 days of purchase.
- Customers may be required to provide supporting evidence (e.g., screenshots, order details).
Gifts
If a purchase was marked as a gift and sent directly to you, you may be eligible for a refund or credit for future purchases. In cases where a refund is not applicable, an exchange or store credit may be provided instead.
Shipping Returns
For physical products that require returns:
- Customers must return the item to [return address] in its original condition.
- Return shipping costs are the responsibility of the customer unless the return is due to an error by Trade Point.
- Once we receive the returned item, we will inspect it and process the refund or exchange accordingly.
Need Help?
For any inquiries about our Privacy Policy, refund process, or exchanges
contact us at care@wetp.ae or call +971 50 97 666 47 .
Our team is available to assist you and provide guidance.